Overview

We provide worldwide delivery via DHL. Shipping is free of charge and included in the final order price.


Delivery Time

Each piece is handcrafted to order. Delivery time is discussed individually, depending on design complexity and production schedule.

The minimum expected time for production and delivery is 6 weeks.


Taxes and Duties

For orders within the UAE, VAT is included in the final price.

For international orders, import taxes, duties, and local fees are the responsibility of the customer, depending on destination country regulations.


Order Confirmation

Once the design is approved and confirmed through correspondence, production begins. You will be notified personally when the item is ready for shipment.


Shipping Damage

If a package arrives damaged, please notify us immediately.
We will assist in resolving the matter with the courier, but we cannot be held responsible for delays or damage caused by shipping companies.


Contact

For delivery updates or shipping-related questions, please contact: info@thewallet.ae